Return and Refund Policy

Due to the nature of the bridal industry, as well as guidelines set by our designers, cancellations and returns are NOT accepted. However, Loretta Bridal can offer a partial refund, or a cancellation, in some instances. Please review the specific details outlined below. 

A 50% refund will be issued to you if ALL of the following conditions are met:

• Return needs to be initiated in writing via email to us within 24 hours of the item being delivered to you
• The item needs to be shipped back out to us within 48 hours of receiving the return label from us via email
• The item MUST have all original tags and labels
• The item MUST be unworn and in the same new condition it was received in
• Given that the above conditions were met, a refund of 50% of the item cost (excluding shipping), will be issued to the original form of payment. The refund may take 3-5 days to process to your financial institution.
• Email questions or requests to contact@lorettabridal.com . Return requests will be processed between 10am and 5pm EST daily. **If you do not receive a confirmation that we received your request, please call us at 239-948-3998.

Cancellation Request Guidelines: 

• Cancellations will be honored on same-day transactions/purchases ONLY;
• Written cancellation request must be emailed to contact@lorettabridal.com by 5pm EST for this to be honored.